Refund Policy

This Refund Policy specifies the unified refund rules, processing procedures, and time limits for all orders purchased on desitinshop, applicable to all global customers.

 Refund Eligibility

All unused, unopened, and intact products purchased on our website are eligible for refund application within 60 days from the date of order delivery. Products with artificial damage, used traces, or missing original packaging are not eligible for refund.

 Refund Application Process

Customers need to submit a refund and return application via our official customer service email [email protected] within the valid period. Our team will review the application and send return instructions and authorization information to customers within a valid time.

 Refund Processing Time

After we receive, inspect, and confirm the eligibility of your returned products, we will initiate the refund procedure. All refunds will be completed within 5 to 10 business days. The actual arrival time of the refund may be slightly affected by the processing cycle of your payment platform or bank.

Refund Method

All refunds will be returned through the original payment channel used for the order transaction, and the refund currency is unified as USD. No additional handling fee will be charged for eligible refund applications.

5. Special Circumstances

For orders with abnormal problems such as product quality defects, delivery errors, or missing items caused by our side, we will provide free refund or re-delivery services after verification. We reserve the right to reject refund applications that violate this policy or are maliciously applied.